09/15/04 A friend called and asked if I could help him have his power restored. It had been disconnected due to non payment. The RG&E person he spoke with had told him it was a billing error on RG&E's part, however no one would be available to turn his power back on until the following day. He also said she was not helpful and seemed like she could care less. So I called one of my friends who still works at RG&E to see who I would need to talk with to get the power turned back on. He told me that it was the RG&E / Energy East policy not to go out of their way to restore power. He suggested someone to call who said the same thing and because I knew him too he suggested another person who might be able to help. The third person told me there was nothing he could do. He felt it was the customer's neglect that had caused RG&E to turn off his power. I told him this was unacceptable and if it meant I would have to pay for someone to go out I would do it. He called back shortly and said someone was on their way to do the reconnect. The point here is whether the customer was wrong or RG&E was wrong doesn't matter. The bill had been paid and the power should be turned on immediately. And the only reason RG&E can get away with treating customers like this is because they are a MONOPOLY ! If I treated my customers like this they would go to another recording studio. Unfortunately we do not have this option when it comes to RG&E or Frontier Communications ! The person who came out and restored the power was a night "trick" worker who was right in the neighborhood, and was being paid straight time which means to me RG&E feels they have the right to "Punish" customers when RG&E feels they are right. Consumers - Do not put up with treatment like this. Its very easy to file a complaint with the Public Service Commission and if enough people do complain when they receive poor service, maybe we can get RG&E to become a "Service Company" again ! Dave Kaspersin BTY: The third person I called said " The next time the RG&E gets under my skin I should remember that they helped me". What Corporate Crap ! I helped them to do their job - - - And I will keep trying ! PSC Info: The Complaint Department Complaint On-Line Form Want to comment on utility issues? PSC Comment Form Gas, Electric Shutoff - 1-800-342-3355 Service, billing complaints re: Gas, Electric & Phone - 1-800-342-3377
Click For More on The Proposed Rate Increase !
Click For More on Voltage Problems.
Click For More on Demand Metering.
Feds Find Power Manipulation in Calif.
400,000 to Keep Russell Station on line - - -
$75 Million to close it down - - -