Rochester's Other MONOPOLY - Frontier Communications !
March 2ND, 2004 Hundreds of E-Znet Inc. customers lost their DSL Internet connections this week. By Richard Mullins Staff writer Democrat and Chronicle (March 4, 2004) — Hundreds of E-Znet Inc. customers lost their DSL Internet connections this week, apparently after a dispute between the company’s owners and Frontier Corp. E-Znet’s owner, Rochester-based Envizion Internet Solutions Group Ltd., is now attempting to restore service by moving its DSL customers to a new provider. “If someone had just told me this was happening and given a chance to do something, that would have been better,” said Robin Merrill Lorenzo of Brighton, who had used E-Znet DSL service for her home business as a freelance writer. Her DSL service stopped working Tuesday morning. “ I’ve already missed meetings because people could not get hold of me,” she said. Dave Roehrig of Brighton said he’s shopping for a new provider. “I just could not believe they would cut us off without sending any kind of warning,” he said. Officials at Envizion did not respond to messages left with the company. Envizion technical support representatives said they were trying to switch customers to a new provider as soon as possible. Frontier Corp. was involved in making DSL connections for an estimated 450 to 500 Envizion customers in the Rochester area, but that relationship changed this week. “I am not at liberty to discuss financial relationships with former customers,” said Frontier spokesman Dave Mihalyov. “ But what happened is not related to any Frontier service problems. Frontier underwent extensive efforts to avoid this situation with Envizion.” Envizion is now providing new dial-up Internet access numbers to customers until they are switched to a new DSL provider.
Letter I sent to the PSC PSC 03/04/04 Internet providers E-Znet / Envizion / Frontier I wanted to be sure you are aware of this. Tuesday March 2, both of our DSL lines went down and crippled our business. I feel Frontier / Envizion and or E-Znet should pay for all of our loses. My business broadcasts two Radio Station Streams 24/7 and we depend on our internet connections for 80 % of our business. I don't know which company is to blame, but there should be a safe guard for this. If I hadn't taken quick action to get us back up, we could have gone out of business. Because Frontier had shut E-Znet/ Envizion down, including their phone lines, I had to nagotiate with Frontier, under very adverse conditions. And three of their employees through it up in my face that if we had been their customer this wouldn't have happened to us ! If you want more information please call. I have kept a record of every person I spoke with. David R. Kaspersin Dynamic Recording Studios
Attorney General's Office 04/13/2004 Tuesday March 2, both of our DSL lines went down and crippled our business. I feel Frontier and or E-Znet / Envizion should pay for all of our loses. My business broadcasts two Radio Station Streams 24/7 and we depend on our Internet connections for 80 % of our business. I don't know which company is to blame, but there should be a safe guard for this. If I hadn't taken quick action to get us back up, we could have gone out of business. Because Frontier had shut E-Znet/ Envizion down, including their phone lines, I had to negotiate with Frontier, under very adverse conditions. And three of their employees through it up in my face that if we had been their customer this wouldn't have happened to us ! If you want more information please call. I have kept a record of every person I spoke with. David R. Kaspersin I spoke with: VP office - 777-xxxx Direct to Shawn - 777 - xxxx X - xxxx Judy 777-xxxx X - xxxx Michael DSL at Frontier,s local DSL station / office. 837-xxxx Ryan - 886-771-2351 Jamie 415-xxxx Meegan Chris Osborn Brenda Ticket # 234200 # 234203 Could not talk to Envizion as Frontier had them turned off ! After much arm twisting and threatening to go to the Attorney General Frontier got one of our DSL lines working and promised to get the other one going the next day. However, Judy C actually scheduled it for March 17TH ! I had made it very clear to her this would put us out of business. I would like the Attorney General to have the above providers pay for all of our loses. And a safe guard needs to be put in place so this can not happen again. According to the Democrat and Chronicle Between 400 and 500 customers of E-Znet/Envizion were affected. http://www.democratandchronicle.com/biznews/0304HC3FRF9_business.shtml Dave Kaspersin President Dynamic Recording Studio Independent Label / Dynamic Web Pages 2844-46 Dewey Ave. Rochester N. Y. 14616 -4630 USA http://www.dynrec.com drk@dynrec.com 585-621-6270 voice 585-621-6278 fax ============================================================ Thank You for submitting your complaint to the New York State Office of the Attorney General. The following information has been submitted: Form submitted on Tue Apr 13 12:43:28 2004 Personal Information: Mr David Kaspersin 2844 Dewey ave. Rochester, NY 14616 Home Phone: Business Phone: 585-621-6270 Email: drk@dynrec.com Where did you hear about us? online URL: www.frontiernet.net Complaint: The Utility I have a complaint about is: E-Znet / Envizion / Frontier Tuesday March 2, both of our DSL lines went down and crippled our business. I feel Frontier and or E-Znet / Envizion should pay for all of our loses. My business broadcasts two Radio Station Streams 24/7 and we depend on our Internet connections for 80 % of our business. I don't know which company is to blame, but there should be a safe guard for this. If I hadn't taken quick action to get us back up, we could have gone out of business. Because Frontier had shut E-Znet/ Envizion down, including their phone lines, I had to negotiate with Frontier, under very adverse conditions. And three of their employees through it up in my face that if we had been their customer this wouldn't have happened to us ! If you want more information please call. I have kept a record of every person I spoke with. David R. Kaspersin I spoke with: VP office - 777-1040 Direct to Shawn - 777 - 3199 X - 6023 Judy 777-3198 X - 4404 Michael DSL at Frontier,s local DSL station / office. 837-2429 Ryan - 886-771-2351 Jamie 415-8229 Meegan Chris Osborn Brenda Ticket # 234200 # 234203 Could not talk to Envizion as Frontier had them turned off ! After much arm twisting and threatening to go to the Attorney General Frontier got one of our DSL lines working and promised to get the other one going the next day. However, Judy C actually scheduled it for March 17TH ! I had made it very clear to her this would put us out of business. I would like the Attorney General to have the above providers pay for all of our loses. And a safe guard needs to be put in place so this can not happen again. According to the Democrat and Chronicle Between 400 and 500 customers of E-Znet/Envizion were affected. http://www.democratandchronicle.com/biznews/0304HC3FRF9_business.shtml Dave Kaspersin President Dynamic Recording Studio Independent Label / Dynamic Web Pages 2844-46 Dewey Ave. Rochester N. Y. 14616 -4630 USA http://www.dynrec.com drk@dynrec.com 585-621-6270 voice 585-621-6278 fax Submitted: 04/13/2004 You will be receiving an email from us shortly. Your comments will be reviewed by the Internet Bureau staff and kept on file for future reference. In the event that this type of issue develops into a pattern, your efforts may help us in aiding other affected individuals.
PSC Formal Complaint You have told us the following: You are: Mr. David R. Kaspersin If you are complaining for a business, the business name is: Dynamic Recreation / Dynamic Recording Your address is: 2844 Dewey Ave Rochester , New York Zip: 14616 The Utility you have a complaint about is: E-Znet / Envizion / Frontier You have also provided your account number: XXXX / XXXX You have given your phone number as: 585-621-6270 You have provided a daytime reach phone number of: 585-621-6270 If this is a complaint about your telephone service, you gave us your number as: You provided us with your email address: drk@dynrec.com Your problem is: Tuesday March 2, both of our DSL lines went down and crippled our business. I feel Frontier and or E-Znet should pay for all of our loses. My business broadcasts two Radio Station Streams 24/7 and we depend on our internet connections for 80 % of our business. I don't know which company is to blame, but there should be a safe guard for this. If I hadn't taken quick action to get us back up, we could have gone out of business. Because Frontier had shut E-Znet/ Envizion down, including their phone lines, I had to nagotiate with Frontier, under very adverse conditions. And three of their employees through it up in my face that if we had been their customer this wouldn't have happened to us ! If you want more information please call. I have kept a record of every person I spoke with. David R. Kaspersin You would like the PSC to help you by: One of the above providers should pay for all of our loses. And a safe guard needs to be put in place so this can not happen again. According to the Democrat and Chronicle Between 400 and 500 customers of E-Znet/Envizion were affected. http://www.democratandchronicle.com/biznews/0304HC3FRF9_business.shtml The representative at the utility you spoke to was: At Frontier many, people / See Below You requested or received the following action from the utility: More I spoke with: VP ofice - 777-xxxx Direct to Shawn - 777 - xxxx Judy Cirafisi 777-xxxx Michael DSL at our local station. 837-xxxx Ryan - 886-771-xxxx Jamie 415-xxxx Meegan Chris Osborn Brenda Ticket # 234200 # 234203 Could not talk to Envizion as Frontier had them turned off ! =================================== After much arm twisting and threating to go to the PSC Frontier got one of our DSL lines working and promissed to get the other one going the next day. However, Judy actually scheduled it for March 17TH ! I had made it very clear to her this would put us out of business. If the above information is correct, Please press the Confirm Button below to submit your complaint.